6004 and out of troubleshooting ideas...

PT 6.4, OS 10.3.9, G4 733 1.125 GB RAM. Single HD Card. 96 I/O interface (non digital) Never had a problem since I made the purchase last year. Upon loading PT, it launches all of the plugins, etc, then I get the infamous 6004 error. Digitest says the card is fine. Reseated the flex cable, no change. I don't know if the green light around the power button changes with errors like the Avid Adrenaline hardware....for the record, it's green. What else could I try? Thanks all!

Hi, Did this system ever run ok or is it a new install? You say "reseated the flex cable?" so you have more than just a single core card then, or do you have a process card as well!!! If you do have a process card then just confirm that the flex cable that is joining the 2 cards together is the correct way round! i'm quite sure Digi test will work without the flex cable being connected correctly! as i think it tests via the pci connection!? I know 10.3.9 isn't qualified by Digi! but some people still seem to run ok on it! All i can suggest is a clean install and with 10.3.8 instead of 3.9! Report back with more details Chris

*whew* Thanks for the reply! This system has worked fine for a year now, and has worked with every OS upgrade. Absolutely nothing changed from one day to the next. Just onr day...BOOM...6004 error. I have PT installed on multiple OS's, so I booted from another OS...same error. The Digicable which goes from the the core card to the 96 I/O...that's the cable I've reseated. I only have a core card, no process cards. I realized that I never registered my hardware, so I just sent in my reg card, I suppose I can try and get some support and/or replacement from Digi although I don't know how long the warranty is for. Any other thoughts? Thanks!